ActiveSync

[#1]

Help!!

I started with Windows Mobile 5 before with Activesync 4.2 and it worked just fine.

a year ago, I updated my palm with WM 6 and Activesync 4.5 and it worked just fine.

Recently, I have got new laptop from my company and try to re-install activesync.

During the process, I accidentally deleted the connection in my palm and everything is gone!!!

I tried to install activesync 4.5 in my new laptop and try to connect them, however, activesync won't detect my device.  It did not even charge my mobile.

Curious enough, I tried to connect it with my other laptop at home (using Activesync 4.5) and it did not detect the device as well.  Running out of idea, I removed Activesync in my home laptop and install Activesync 4.2. Try to connect and it worked!!! However, an error message came out saying that I need to have ActiveSync 4.5 to synchronize with WM 6.

I uninstall the ActiveSync 4.2 and install 4.5 in the laptop and try to synchronize again.  But this time, same situation happens again where Activesync did not recognize my device!!!

What to do, I am running out of idea.  Help me please...

Michael

Post relates to: Treo 750 (AT&T)

[#2]

If your new laptop uses Vista, you will need to get Windows Mobile Device Center which can be located at: http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center.mspx.

I hope this helps and let me know if you need further assistance.

-Pat

Post relates to: Treo 800w (Sprint)

[#3]

Hi,

Both my old and new laptop are using XP Pro.

Further update:

I have tried to perform synchronization with my old laptop using infrared and it works.  I don't know why it does not work using USB.

Have been trying hard to synchronize with my new laptop using bluetooth (new laptop does not have any infrared port), in order to test whether it is my USB cable that is faulty, however, pairing the device with my new laptop proves to be so difficult.  When I try to pair them, the laptop automatically assume that I want to do either Dial-up Networking or creating a Private Area Network (PAN).  It does not let me to pair on the basis of just accessing the COM port.

My laptop is Toshiba Tecra P10 with XP Pro Service Pack 2.

Thanks for your help.

Michael

Post relates to: Treo 750 (AT&T)

[#4]

I went through all the recommended steps I found online and spent 2 hours with palm support and 1 hour with Dell support and still was unable to connect my att palm treo 750 using activesync when I had successfully done so in the past.  I am using a treo 750 with winmobile 5 ver and activesync 4.2  connecting to win XP pro. I would see the phone in my device manager but it would not connect. This is what I discovered that fixed my problem and not just on my Dell computer but another computer I have as well. I would go into the phone to  Start/Settings/Connections Tab and found USB to PC and check the box to allow advanced connections. I would then remove the battery. unplug the USB cable and reinstall the battery. After phone boot up, plug usb in and attempt connection again and it would fail. Again open on the phone the  Start/Settings/Connections Tab and found USB to PC and uncheck the box to allow advanced connections. If connection fails (it probably will) pull battery from phone and unplug USB. reinstall battery to reboot phone then plug the USB cable back in. My device would again connect.. This needs to be done every once in a while because of the buggy phone and/or activesync software. I hope this helps anyone and prevents them from wasting as much time as I have on keeping an otherwise good phone in sync with an xp computer. Peace and long live a free internet and quality software....