ActiveSync

[#1]

Please help!

I bought this 750 with WM6.0 a couple of months ago and everything was working fine with syncing.  I have HP desktop with Win XP Prof. SP2.

Suddenly yesterday, my pc could not connect to the phone, each time I connect the phone to the USB I get "Found new Hardware" and goes into the wizard.

I tried uninstalling activesync, restarting the PC, Installing activesync and restarting and I get the same message.  The weird thing I even tried this on my Laptop and another PC and still getting the same problem.

Could it be something on the phone?

Please help?

Post relates to: None

[#2 · Accepted solution]

Hello JustAsking and welcome to the Palm fourms.

 Have you tried soft resetting the Treo?  That is like rebooting your PC.  If you are still having trouble, have you considered a hard reset?  A hard reset will erase everything on the Palm and restore it to the factory default settings.

Alan G 

Post relates to: Treo 755p (Sprint)

[#3]

Thanks Allan

The Hard reset worked, Thanks Again

Post relates to: None

[#4]

Glad to hear that I was able to help.

Alan G 

Post relates to: Treo 755p (Sprint)

[#5]

I wanted to say thanks, AlanG, because your solution worked for me, too. What a relief! mab64

[#6]

You're welcome.

Alan G 

Post relates to: Treo 755p (Sprint)

[#7]

I had the same problem and was told a hard reset was the answer. I did not want to do that because of not wanting to reload contacts and files and everything basically. this is what I did that solved my problem.

I went through all the recommended steps I found online and spent 2 hours with palm support and 1 hour with Dell support and still was unable to connect my att palm treo 750 using activesync when I had successfully done so in the past.  I am using a treo 750 with winmobile 5 ver and activesync 4.2  connecting to win XP pro. I would see the phone in my device manager but it would not connect. This is what I discovered that fixed my problem and not just on my Dell computer but another computer I have as well. I would go into the phone to  Start/Settings/Connections Tab and found USB to PC and check the box to allow advanced connections. I would then remove the battery. unplug the USB cable and reinstall the battery. After phone boot up, plug usb in and attempt connection again and it would fail. Again open on the phone the  Start/Settings/Connections Tab and found USB to PC and uncheck the box to allow advanced connections. If connection fails (it probably will) pull battery from phone and unplug USB. reinstall battery to reboot phone then plug the USB cable back in. My device would again connect.. This needs to be done every once in a while because of the buggy phone and/or activesync software. I hope this helps anyone and prevents them from wasting as much time as I have on keeping an otherwise good phone in sync with an xp computer. Peace and long live a free internet and quality software....