ActiveSync

[#1]

Like most Pre users, we've tried everything listed above to try to get EAS to work.  With no help, by the way, from Palm. The bad news is when I tried to return the Pre to Sprint the lines were longer than when I bought it.  Everybody was trying to return the phone.  The only good news I've had in the last week is that Spint will email you a rapid return document that will move you to the front of the return line.  Also, if you ask, they will cancel any service agreements you had to sign to get a discount on the Pre.  We're moving to the iphone

[#2]

HeyBuddy - Are you getting errors? It log's in and does nothing?

[#3]

Guys here is my issue. I have been working with my IT guy from work and I have followed all the helpfull directions on the posts but I tranfered my rootcert file into the downloads folder and when I pull up the certification manager it does not see it.. And ideas or suggestions?

[#4]

If you are using certmgr.msc to import your certificate on your workstation, make sure you check the "physical" check box. It should then be in the Trusted Root Authorities on your workstation. From there you can export it and save it on the palmpre. You can also email it to yourself as an attachemnt.

A larger questions is: are you trying to put it on your workstation to ultimately get it to your palmpre? 

The easiest way there is (assuming your company has exchange web mail) is to navigate to your company's web mail from the palmpre browser. You should get prompted to trust the certificate that is powering the Webmail. The URL is typically something like: https://mail.yourdomain.com/exchange.

In summary, 3 ways to get the certificates on the palmpre:

1. Download the certificate and email it to yoursefl. Click the attachment once to download it, a second click launches the palm pre cert manager.

2. Download the certificate and save it to the pre using the USB Drive. Launch the palmpre cert manager, hit the "star" button and add it.

3. Use the palmpre browser to navigate to a page that is already server the certificate.

Hope this helps.

-Pete

[#5]

Pete-- Thanks for the help. I used the web browser trick and it worked. But I am still getting the SSL error when I set up my e-mail. I have the cert on the Pre now in the certification manager. But I am still getting the SSSL/ Date and time error.

[#6]

I struggled with that for days. I can tell you that we were attempted to use a self-generated certificate. This simply does not work.

It was worth the $30 at GoDaddy.

The main thing to tell your techsupport guy is that the common name ("CN") must equal the mail server that you are telling the palmpre is your mail server.

For example, mine is: https://mail.mydomain.com.... some people have www.whatevercompanyname.com . Regardless of what your's is, 2 things hold true:

1. The CN on the certificate must match the server.

2. You must enter that same server same next to the "HTTPS://" when you set this up on the palmpre.

Also (see my earlier posts), double check your IT has setup EAS correctly with ActiveSyncTester.exe.

Hope this helps!

-Pete

PS - (Personal Comments) - 

This whole thing is absolutely frustrating... Palm should certainly address this.

All that said I love the device... only complaint is that the memo's do not sync. I also think they are enamored with the whole "gestures" technology... how about a friggen check box on the email so you can mass update (delete all, flag all, etc.)? Or a scroll bar so you have an inkling of how much email you actually have and where you are?

Sigh.... baby steps.

[#7]

I'm getting the same SSL error that everyone else is getting even though our server uses SSL and I have the root cert installed. 

I have my mail IMAPing right now but since we dont have an smtp server I am using Googles and that is not a good solution since it will not save my sent mail in my sent folder.  Really hoping that there is a fix soon as I love the Pre in every other aspect, Ihave push email on two accounts and have not been experiancing poor battery life or any other issue that has been posted...

[#8]

went with installing a cert from rapidssl instead of using the self-signed (which has worked fine for years). After installing, the pre now connects, however I'm getting the Outbox issue that is also being reported (the only folder that shows up is Outbox, no contacts sync, no other folders, etc.).

If I were to bill the client for the amount of time spent on EAS issues with this pre, he could have bought an iphone, fuze and blackberry combined and all would work.

[#9]

Can you help me direct my IT manager to another certificate we can purchase that will work, since GO Daddy doesn't any more

[#10]

my phone won't sync but I have a new ca cert file on my card. would like to find out how to install the cert on my centro so I can be back to where I was a couple of weeks ago.