I am having same problem. Godaddyclass2 cert. Problem was with the renewal. We worked fine (Centros and I have 755P) in the office for just over a year with Godaddy cert, but our office just renewed the cert last week and when they did, Godaddy updated to the new UTF-8 encoding format. My guess is those who posted continued success with Godaddy certs will have the same drama upon renewal. We contacted Godaddy and Palm (level 3 tech support AND Corporate) with no avail. Palm basically says there is no fix, and Godaddy says it the cert can be rekeyed. HEre is what they sent:
"Thank you for contacting SSL Support regarding your issue with your Palm. The RFC industry standard requires that secure certificates be issued using the UTF-8 encoding format. The Palm Operating System is using the "printstring" encoding format that preceded the current UTF-8 industry standard. Most new servers use UTF-8 encoding, however, Palm devices are still requiring printstring encoding. Palm devices cannot communicate with servers that have SSL certificates installed that use the new UTF-8 industry standard.
If you require a printstring encoded certificate to be issued so that your Palm device can communicate with the server, you will need to arrange to have the SSL certificate signing request (CSR) generated with software that defaults to printstring encoding. Our issuing system will issue a printstring encoded certificate if the CSR was already printstring encoded.
Microsoft 2003 servers are known to default to printstring encoding.
Once you have generated a new CSR on a server that has printstring encoding, rekey your certificate, install it on the older server, and then export the certificate. This will give you a PFX file. You can them import this file to your new server or convert the PFX file into its separate parts (Private key and Public Certificate) for installation on non-windows servers.
We have provided re-key instructions with appropriate links to CSR generation instructions and our Installation Instructions in our Help Center article located here:
http://help.godaddy.com/article/4976 "
Our IT guy received this info. It appears as if this will not work and I am being told that I need to find a cert that is compatible with the 755P and Centros so that myself and all of the other loyal PALM users in the office can get back to our prior level of functioning. The thing that stinks is we were doing just fine until the renewal and Godaddy will not reissue the old certs. My office does not want to buy another cert until we can gaurantee that it will work. All I got from Palm was the PDF mentioned in this thread earlier. That does not help since there is no gaurantee that these other companies have not upgraded in 2009 and will have the same problem. Palm says their engineers are aware of the problem and are at work on it, but have no idea of a time frame and can not name ONE SSL cert we can use that is guaranteed to be compatible right now!! I have spent countless hours this last week on this thus far and am no where it feels like!
Has anyone recently (THIS YEAR- 2009....not last year with a prolonged expiration date) added a SSL cert to a 2003 windows server and has had success with Palm OS smart phones being able to do exchange active sync? If so PLEASE share the cert name your purchased this year so that we all can get back to work.
I do not understand how a product can be sold advertising it's ability to do something it no longer can do. Apparently WM 6.-- is having it's own issues with the new certs too.
Help!!! Palm where is your support???
Thanks!
Post relates to: Treo 755p (Sprint)
Post relates to: Treo 755p (Sprint)
