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Regular Visitor
Pre p100ueu (O2)
simonspalm
Posts: 8
Registered: 12-23-2009
0

Bluetooth problem with Palm Pre and BMW 6 Series

I have just switched phones from a blackberry to new palm pre. I have connected my pre via bluetooth to my BMW car kit. However, none of the contacts appear on the cars directory. I have had several phones previously and all have worked fine with my car kit. Is anyone else getting this problem and is there a fix for it?

Post relates to: Pre p100ueu (O2)

Tech Support
Pre p100eww (Sprint)
thepoeta15
Posts: 4,125
Registered: 06-20-2007
0

Re: Bluetooth problem with Palm Pre and BMW 6 Series

Does the Pre connect to your car? Have you selected the send all to car kit under contacts application?

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Regular Visitor
Pre p100ueu (O2)
simonspalm
Posts: 8
Registered: 12-23-2009
0

Re: Bluetooth problem with Palm Pre and BMW 6 Series

Yes, the phone connects to the car kit and allows me to manually dial outgoing calls and take incoming calls. However, I have tried to use the facility to send contacts to car kit and all I seem to get is an error message every time?

 

I found it really useful to see my contacts on my car kit as this made it easier to dial out and also see the name of incoming calls. 

Tech Support
Pre p100eww (Sprint)
thepoeta15
Posts: 4,125
Registered: 06-20-2007
0

Re: Bluetooth problem with Palm Pre and BMW 6 Series

What error do you get? Try a restart on the device if that does not resolve the issue try a partial erase.
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Please post in the forums. PM's(Private Message) will not be answered.
To learn about your device go here, http://learning.palm.com We want your feedback. Please give it to us Click Here
Regular Visitor
Pre p100ueu (O2)
simonspalm
Posts: 8
Registered: 12-23-2009
0

Re: Bluetooth problem with Palm Pre and BMW 6 Series

Hi,

 

My previous problem with bluetooth connection was resolved with a update 1.3.5.2. Phone started to connect ok with BMW car kit and all contacts were viewable in the address book. I have been able to make handsfree call and voice dial via the car kit until installing update version 1.4.0. Now the car does not even register the connection? What going on?

 

The symptoms are as follows:-

 

* The pre will connect and register the connection. However my BMW does not confirm the connection.

* Calls can be made directly from the pre with sound via the car. However, this cuts off after a short time.

* Incoming calls ring out via the car but can not be answered using the cars phone button on the steering wheel.

 

Everything was working fine until 1.4.0!

 

Is it possible to uninstall 1.4.0 and move back to old version? 

Visitor
Pre p100eww (Sprint)
sskoga
Posts: 1
Registered: 03-01-2010
0

Re: Bluetooth problem with Palm Pre and BMW 6 Series

WebOS 1.4 broke my BT connection to my BMW car kit too.

 

I have a 2007 525i, and had my Pre paired with my car's BT car kit.  It worked flawlessly - until the WebOS 1.4 update.  My symptoms are identical to simonspalm.  Although, I discovered another issue today.  Like simonspalm, I can place a call outbound via the car BT, if I dial from my Pre (if I try voice activated dialing from the car's BT, it starts but does not place the call).  The new glitch I found is that when my Pre's screen goes to sleep, it cuts the BT connection to the car speakers/mic.  I have to use the Pre as a handheld for the remainder of the call, even to hangup...or I can toggle the speaker back to BT and then keep pressing my Pre's button to prevent it idling to sleep (this is all way too much for me to handle while driving, I might add).

 

Palm, please fix this!  Over on Precentral.net, many BMW users (of varied models and years, I think with the exception of the 2010 model year) are all reporting the same thing - the update to 1.4 broke the BT connection to their BMW BT's car kit.

Contributor
Pre p100eww (Sprint)
djpedro
Posts: 11
Registered: 06-07-2009
0

Re: Bluetooth problem with Palm Pre and BMW 6 Series

Same here! My 2005 X5 and Pre were working together until this latest update. 

 

Actually, BT connectivity has gotten WORSE every time Palm has released an update.  When the Pre first came out, everything worked, the call/hangup button worked, and starting  the car seamlessly transfered the call to the speaker phone. 

 

THEN with 1.3, the call/hangup button broke  (you could only place calls but not hang up), and calls required manually toggling the speaker button until you could get the bluetooth.

 

NOW, everything is pear-shaped with the problems above. The phone pairs with the car, but that's about it. It's now essentially useless. 

 

Why have things gone downhill, and why does each release make blutooth LESS functional??

Tech Support
Pre p100eww (Sprint)
HardBeatZ
Posts: 6,154
Registered: 07-13-2007

Re: Bluetooth problem with Palm Pre and BMW 6 Series

For BMW users who are experiencing the issue. Please send me a PM I will then send you instructions on creating a log file from the device, this will help us isolate the problem.
6Ts: Six ways to get your Palm webOS phone working again: http://www.palm.com/6Ts
Tech Support
Pre p100eww (Sprint)
HardBeatZ
Posts: 6,154
Registered: 07-13-2007
0

Re: Bluetooth problem with Palm Pre and BMW 6 Series

Palm has logged this in its software issue tracking system. We endeavor to continuously improve our software quality and thank you for bringing this to our attention.  We are grateful to the community and will evaluate options based on customer feedback and software best practices.

6Ts: Six ways to get your Palm webOS phone working again: http://www.palm.com/6Ts
Newbie
Pre p100eww (Sprint)
Dermdoc2003
Posts: 1
Registered: 03-01-2010
0

Re: Bluetooth problem with Palm Pre and BMW 6 Series

Since upgrading to web OS 1.4, I can no longer pair my phone correctly with my 2006 BMW 750. The system recognizes, but won't connect. Previously, I had no phonebook support, but I could at least pair and use successfully. I am able to pair correctly with a bluetooth headset.