Connecting a Wifi-enabled Palm can in some cases be as easy as breathing, and in others, be an exercise in frustration!
Most of the problems can be traced to an incorrect configuration in the router, a password entry error, or a combination of several things. First, take a look at Palm's overview on Wifi networking here: Wifi on a TX , then run through the checklist below.
Wifi Problem Checklist (I'm assuming you know how to access your router's internal settings by pointing your Web Browser to the correct IP address - 192.168.x.x).
1. Are you using an encryption scheme? WEP? Hex or ASCII? What bit depth, 64 or 128? WPA? Have you entered the exact case-sensitive key into your Palm? (Remember, 64-bit Hex on the router = 40-bit Hex on Palm, 128-bit on a router = 104 on Palm). If using "Passphrase", what is the ACTUAL KEY the passphrase generates? If a 10-digit code is produced, enter that into your Palm as a 40-bit Hex code. Also, try unchecking the "Use Four Keys" option.
2. Is your router an 802.11/g or /n model? Is it set it to either "mixed" mode or "/b AND /g"? (The Palm is an 802.11/b model). If the router is set to "/g Only" it won't work. Try changing the broadcast channel of your router to something other than Channel 6 (the default). There may be many other routers nearby all broadcasting on the same channel with the same SSID! (default). If it is a newer "/n" router, try using the "/b and /g" mode if the "/b /g /n" mode causes problems.
3. Are you using MAC (Media Access Control) filtering in your router? If so, have you added the Palm's MAC? (On the TX, the MAC address is printed on the back of the unit). Are you running any kind of "Network Monitor" software that configures your router for you? Is there a "Lock Network" feature that is turned on?
4. Try entering the following address into your Web Browser on your Palm and see if a page opens: http://66.54.39.105 If it does open, then you need to enter the DNS (found inside your router labeled "Primary DNS and Secondary DNS" or DNS1, DNS2) numbers manually into your settings for the Wifi Connection you use.
(Wifi icon/Prefs/Setup/[highlight your router] /Edit /Configure /Details /Advanced/Change DNS server to manual and enter the numbers.)
5. Is the "Use Custom Proxy" option set in Blazer by mistake? Check in Blazer/Pull down menu/Options/Preferences/Set Proxy/ Uncheck "Use Custom Proxy".
6. Have you tried unchecking "Conserve Power" from the Palm's "Wifi/Prefs"? (Palm TX ONLY -This seems to be causing a conflict on some routers).
7. Can you connect to any other router/Wifi Hotspot with your Palm? (If you can, then the configuration between your problem router and the Palm is not correct).
8. Try cycling power to your router, then try to go online. Also, check to see that Dates and Times all are close to the same in all devices - PC, router, and Palm.
9. Check this posting at Brighthand.com entitled "How to choose and set up a wireless router with the TX": http://forum.brighthand.com/showthread.php?t=98008
10. Are there other routers close by you that are all on the same channel? (All named "linksys" and on channel 6?) Try changing to a clear one, away from the others.
WyreNut
Message Edited by WyreNut on 11-11-2008 11:18 AM
