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[#1]

Ah, yes it is a work PC and I'm sure the firewall is in full effect!  You've been very helpful trying to nail down the problem.  Thanks for sticking with me!

[#2]

I too am having a problem with Live Chat. When I save and run the "Support-LogMeInRescue" file the chat window comes up. It says "Connection lost. Attempting reconnection..." and in the chat window it says "Could not acquire credentials"

I have run Live Chat on this computer before without any problems.

In order to eliminate any computer issues I tried on another computer with the same results.

First computer is running Vista and second computer is running XP

Both computers are running IE8

Thanks

[#3]

i have tried several times with firefox (and downloaded rescue me) and IE with no success. I am need some sync help. don't want to pay for this one. when I fill in everything, it comes up again, as if it had never received my info. what do I do?? sue

[#4]

Why exactly does Palm need remote access to my computer, when I am having a problem with my cell phone? It's a little intrusive for them to have total access to my PC when I'm not even having computer problems. Then I get popups from my antivirus and my firewall warning me not to allow it.

Just don't get why you guys can't just have a normal web chat feature for support. Why must you hack your customers?

[#5]

Hello,

Try to download with Firefox! You will not face any trouble! Good luck!