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HP TouchPad (WiFi)
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Registered: 09-06-2011
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Battery with Question mark symbol - Dead HP Touchpad

My touchpad won't switch on. The central light blinks and sometimes pressing the power button brings up a battery symbol with a question mark in the middle of the screen. The touchpad has been on charge for hours now.

 

I have tried central + power + volume down and central + power + volume up button. Nothing has worked. When I plug the touchpad to my laptop windows does try to search for a driver but fails to do so.

 

The Webdoctor fails to detect the device. Any ideas?


Post relates to: HP TouchPad (WiFi)

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HP TouchPad (WiFi)
WyreNut
Posts: 12,840
Registered: 10-20-2005
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Re: Battery with Question mark symbol - Dead HP Touchpad

It's quite possible you have a defective cable.  If you can locate another micro-USB cable, give that a try.

 

The touchpad isn't getting charged.

 

WyreNut 

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Regular Visitor
HP TouchPad (WiFi)
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Posts: 4
Registered: 09-06-2011
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Re: Battery with Question mark symbol - Dead HP Touchpad

Its not the cable. The HP touchpad cable is charging two smart phones and I have tried to use two different micro usb cables with the touchpad without any luck. When I do a hard reboot of the touchpad when its not connected to a computer I get the big white Question mark within a battery symbol. When

I try to reboot the touchpad while its connected to the laptop I simply get a black screen with a blinking central button. The laptop does recognize that something is connected but is unable to determine what it is. WebOS Doctor does not detect the device either.

 

 

Newbie
HP TouchPad (WiFi)
dardee68
Posts: 1
Registered: 09-17-2011
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Re: Battery with Question mark symbol - Dead HP Touchpad

I am having the exact same problem and have done everything you have and STILL cannot figure it out!! Does anyone have an answer or should I just return it.
Regular Visitor
HP TouchPad (WiFi)
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Posts: 4
Registered: 09-06-2011
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Re: Battery with Question mark symbol - Dead HP Touchpad

I did send my touchpad back to HP. They were unable to fix it and replaced it with a new unit.