HP TouchPad Software/Hardware

[#1]

New device in box, sealed.

When I connect to a WIKI network, the device can't connect and restarts the setup process.

Serial number 5CL1390D3P

I've read through the forums, didn't see a solution. I'm going to install Android on it, but at this point I can't even detect it on my Windows machine.

Appreciate feedback in advance!

Post relates to: HP TouchPad (WiFi)

[#2]

This is a known problem with Wi-Fi networks that use Captive Portal. You can use webOS Doctor to update 3.0.4 and it should no longer have that problem, or try a different Wi-Fi network.

[#3]

@Radius

I am not very familiar with the WebOS world, how do I accomplish the update if I'm unable to login to the unit?

[#4]

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memnauk wrote:

@Radius

I am not very familiar with the WebOS world, how do I accomplish the update if I'm unable to login to the unit?

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Sorry about that, sometimes I forget that not everyone has used webOS before! The webOS Doctor is a recovery tool that runs on your computer. It allows you to recover (or upgrade if necessary) the operating system on a webOS device.

To use webOS Doctor:

1. Browse to http://www.hpwebos.com/account and login
2. Next to the TouchPad line, click Device Options
3. Click Get webOS Doctor
4. Make sure you have a compatible version of Java installed and click Continue
5. Click Download webOS Doctor
6. Once it's downloaded, it'll start running. Follow the on-screen instructions.

That should take care of it for you.

[#5]

I have downloaded the latest WebOS doctor to try the last option mentioned here, but for some reason when I connect the device the doctor never recognizes the device.  I'm stuck.

[#6]

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erikbartlow wrote:

I have downloaded the latest WebOS doctor to try the last option mentioned here, but for some reason when I connect the device the doctor never recognizes the device.  I'm stuck.

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Did you put your TouchPad into USB mode first?