HP TouchPad Software/Hardware

[#1]

hiya folks

we were burgled 3am wednesday morning

the b*stards smashed a hole in the back door big enough to get a hand through and unlocked it. the thieving ****s ransacked the kitchen and went into the downstairs hall where they got my wifes handbag and my daughters college bag they stole money, my daughters touchpad, nintendo ds , a mountain bike from the shed and probably more but luckily the dog barked and the must have run off first we knew was coming downstairs at 6am to find back door wide to the wall.

what I'd like to know is

can we remotely wipe her touchpad ?

can hp track the stolen touchpad?

or can HP brick the stolen touchpad for us,( I hate the thought of the theiving **bleep**s having her stuff).

cheers folks

Post relates to: HP TouchPad (WiFi)

[#2]

Hi, and welcome to the HPalm Support Community.

Very sorry to hear of your loss.  You can do a remote wipe of the TouchPad with the link found in this thread.

[#3]

As far as tracking goes, I don't think so.  You may wish to contact HP Support for definitive answers on that, though.

[#4]

hi again

and thanks for the advice

I've phoned hp web butler service this morning

wasn't much help to be honest

I know that up to now no one has tried to register the stolen touchpad

what I would like to know is

If I remotely wipe the stolen touchpad, is that all ties severed to it or will it remain registered to me.

I really hate the idea of someone being able to register and update something that we had to save up to buy.

also is it possible for hp to let me know if someone tries to register it?

[#5]

So, if someone tries to register it, it won't be tied to you. The TouchPad will show up in your HP webOS Account until it is registered again. Then it'll be off of your account and on the new account. HP probably won't be able to notify you if is registered again, but you'll be able to tell since it won't show up in your account anymore.

[#6]

Sir, sorry to hear about your situation. I have a question for you though. Have you bought apps? Reason being is that your account is tied to a credit card correct? Therefore, call your credit card company and inform them of the theft and to track your account. They can either cancel your credit card # and replace it or perhaps help track where/when it's being used from. I may be wrong on that but I had my credit card # stolen once and the card company knew a lot about the thefts. I would imagine they will try to use your card to buy apps - if not them, then the party who buys the stolen property. It's worth contacting them to ask. All this info will help police catch the bastards.

[#7]

More advice, change all email passwords pronto on ALL accounts that the TouchPad was tied to. Same with all websites she used too just to be safe. This is what I'd do if I was in your situation.

[#8]

My Touchpad was stolen today and i tried wiping it remotely but got the following error msg:

Failed to erase device

Any ideas? Does the device have to be online to be wiped?

Thanks in Advance!

[#9]

Hi,

My touchpad was stolen from a hotel some time ago.

I got the same error message as you: Failed to erase device

I tried a ccouple of days later and it was successful. Don't know if the device has got to be ON and connected to internet for wipe to be successful. It's the only thing I can think of that would prevent wipe.

[#10]

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DanYoda wrote:

Hi,

My touchpad was stolen from a hotel some time ago.

I got the same error message as you: Failed to erase device

I tried a ccouple of days later and it was successful. Don't know if the device has got to be ON and connected to internet for wipe to be successful. It's the only thing I can think of that would prevent wipe.

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It does have to be on and connected ot the Internet.