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Visitor
HP TouchPad (WiFi)
creator
Posts: 1
Registered: 12-13-2011
0

Can't create webOS account.

I just bought TouchPad, startup it, chosen a wifi, and have appeared window with creating webOS account. I filled in all fields and pressing create, after appears warning message (We are unable to create an account for you. Please try in a few minutes or contact HP for help resolving this problem.)
I do this more than 30 times along a day, but nothing changes.
What happend?
Can I create an account in some different place ?


Post relates to: HP TouchPad (WiFi)

Moderator
HP TouchPad (WiFi)
WyreNut
Posts: 12,843
Registered: 10-20-2005
0

Re: Can't create webOS account.

Are you sure it's connecting to your WiFi source?  Are you talking about a home network with your own router?  Try cycling power to the router, then attempt to create the account.

 

You could also try rebooting the TouchPad - go to the "Device Info" app, then tap the "Reset Options" button and the "Restart" button after that.

 

If still no joy, I'd follow the suggestion given you - call HP's webOS Butler service.. See this page for info:

 

http://kb.hpwebos.com/wps/portal/kb2/common/article/66149_en.html

 

Wyrenut 

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Moderator
HP TouchPad (WiFi)
Ridius
Posts: 1,167
Registered: 03-21-2007
0

Re: Can't create webOS account.

Just to add on to what WyreNut said, connecting over a public hotspot with Captive Portal could be why your seeing this problem. Make sure you're using your home Wi-Fi connections and follow WyreNut's advice above.
Ridius

Please do not send me direct messages unless I ask you to. Random Direct Messages asking for support will be ignored. Please post your question/help request in an existing forum thread or create a new one so that everyone can benefit.

If you like IRC, feel free to drop by #webOShelp on Freenode. I hang out in there quite a bit.