HP webOS Profile and Services

[#1]

I WebOS Doctor'ed my Palm Pre, but after the reset when I try to login to my profile, it keeps failing, saying "Data Not Restored", with a "Try Again" button.  I tried to login to via the web to check my password, but when I visit https://ps.palmws.com/palmcsext/console I am redirected to https://ps.palmws.com/palmcsext/console/pages/LoginPage.iface, where I get an Apache/Tomcat error.  I saw someone else report this in a forum message on 12/20 but did not see a solution.  Anyone else having this problem?  Full error message is below.  Reproduced with Firefox and Safari both on my OS X 10.6 machine.

I am stuck without a usable phone until this is resolved!  If anyone from HP is listening, I'd really appreciate this getting bounced to the right group...

Thanks!

-Rob

HTTP Status 500 -

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type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.faces.FacesException: Problem in renderResponse: null
	com.icesoft.faces.facelets.D2DFaceletViewHandler.renderResponse(D2DFaceletViewHandler.java:294)
	com.icesoft.faces.application.D2DViewHandler.renderView(D2DViewHandler.java:159)
	com.sun.faces.lifecycle.RenderResponsePhase.execute(RenderResponsePhase.java:110)
	com.sun.faces.lifecycle.Phase.doPhase(Phase.java:100)
	com.sun.faces.lifecycle.LifecycleImpl.render(LifecycleImpl.java:139)
	com.icesoft.faces.webapp.http.core.JsfLifecycleExecutor.apply(JsfLifecycleExecutor.java:18)
	com.icesoft.faces.context.View$2$1.respond(View.java:41)
	com.icesoft.faces.webapp.http.servlet.ServletRequestResponse.respondWith(ServletRequestResponse.java:167)
	com.icesoft.faces.webapp.http.servlet.ThreadBlockingAdaptingServlet$ThreadBlockingRequestResponse.respondWith(ThreadBlockingAdaptingServlet.java:36)
	com.icesoft.faces.context.View$2.serve(View.java:48)
	com.icesoft.faces.context.View.servePage(View.java:130)
	com.icesoft.faces.webapp.http.core.MultiViewServer.service(MultiViewServer.java:62)
	com.icesoft.faces.webapp.http.common.standard.PathDispatcherServer.service(PathDispatcherServer.java:24)
	com.icesoft.faces.webapp.http.servlet.MainSessionBoundServlet.service(MainSessionBoundServlet.java:160)
	com.icesoft.faces.webapp.http.servlet.SessionDispatcher$1.service(SessionDispatcher.java:38)
	com.icesoft.faces.webapp.http.servlet.ThreadBlockingAdaptingServlet.service(ThreadBlockingAdaptingServlet.java:19)
	com.icesoft.faces.webapp.http.servlet.EnvironmentAdaptingServlet.service(EnvironmentAdaptingServlet.java:63)
	com.icesoft.faces.webapp.http.servlet.SessionDispatcher.service(SessionDispatcher.java:55)
	com.icesoft.faces.webapp.http.servlet.PathDispatcher.service(PathDispatcher.java:23)
	com.icesoft.faces.webapp.http.servlet.MainServlet.service(MainServlet.java:91)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	com.palm.ws.console.iface.filter.SessionTimeoutFilter.doFilter(SessionTimeoutFilter.java:55)
	com.palm.prima.appdiscovery.filter.MaintenanceFilter.doFilter(MaintenanceFilter.java:96)
	com.palm.prima.appdiscovery.filter.CharsetFilter.doFilter(CharsetFilter.java:46)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.26 logs.

---

Apache Tomcat/5.5.26

Post relates to: Pre p100eww (Sprint)

Post relates to: Pre p100eww (Sprint)

[#2]

I'm notifying the HP people in the Admin Section (hidden) of this forum. This is the third time someone has posted this error in a week and I'm thinking there's something going wrong.

[#3]

It's been like this all week and I think off and on last week. I was able to get in a couple of times between it being down. Of course the last couple of days, now that I really need it to fix my daughter's phone for Christmas, it's completely innaccessible. Doesn't bode very well for HP if they don't use their own monitoring software to identify sites/features that are down and get them back up quickly.

[#4]

Thanks Ridius! I was eventually able to get my phone usable by creating a new profile, and when I did that I had a bunch of text messages from 42975 saying "We were unable to restore your Palm profile (reason 2255). Please contact Palm Support (http://palm.com/webos-contact) for further assistance" . I'll give them a call on Monday I guess, as I really would like my old profile back, with all my apps, etc.... Regards, -Rob M

[#5]

This error is still occurring. Anyone going to fix it? I have a sprint palm pre and just received th HP touchpad. I'd like to log on.

[#6]

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maddog06 wrote:
This error is still occurring. Anyone going to fix it? I have a sprint palm pre and just received th HP touchpad. I'd like to log on.

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You should be able to create HP webOS Account for your new TouchPad and use it, it's simply the web browser portion of this service that isn't working.

[#7]

Having similar problem.  Palm chat claimed their servers are fine.  I don't believe it.  I tried later for a few days now!

[#8]

Did HP ever respond to this? I just got a new pixi plus to replace my old one and cannot use the phone because I cannot sign in with my old account, nor sign up for a new one.

[#9]

Just got word from the HP folks on the board that the Tomcat errors should be resolved now. I don't have details as to what was broken or why it took so long to fix, only that it should be working for everyone again.