HP webOS Profile and Services

[#1]

I have a Pre 2 (webOS v2.0.1) p102ueu and I am under the impression that there is a webOS update from v2.0.1 to 2.1 for this device. When I try to run System Updates I get a message that my system is up to date, but that there was an error and I should retry. This has occurred for the last three days. I have tried rebooting and this had no effect. Can someone please advise me what I might be doing wrong?

Post relates to: Pre 2 p102ueu (Unlocked EU)

[#2 · Accepted solution]

Hello!

You device should see the 2.1 update but since you are having this issue for days, you will need to update via the webOS doctor option.  Go to www.palm.com/ROM to run the doctor on your phone.  It will repair the problem and update to 2.1 at the same time.  Be sure to backup you phone prior for its like a partial erase.

[#3]

Shame that I have to reset my palm tho'....

[#4]

Note that updating to 2.1 seemed to fix some issues for me: creating events on my Calendar wouldn't appear in the related Google Calendar, and events created in the non-default calendar in Google wouldn't appear on my Pre. Also photos & videos taken with the camera seem to be correctly scanned. As do music albums that have their id3 tags changed. So the move to 2.1 seems to have been a useful move. Shame Palm couldn't get these right in 2.0.1....

[#5]

Hello,

Has anybody outside of US and other Palm supporting countries been able to update to 2.1? I live in Denmark and can not get the update OTA. Before I try using the Web Doctor I would like to know if any of you has succeeded upgrading using Web Doctor.

Thanks

Jeppe

[#6]

I too cannot update, in Australia, unlocked GSM Pre 2 from HP direct.

I've raised cases about this, I've whinged and moaned, to no avail thus far.

I do not see why I should have to lose my SMS's and whatnot -- this OTA update should just work.

The doctor should at least have an upgrade mode, and not completely wipe the device (as well as a full wipe if wanted).

[#7]

I totally agree that having to erase the phone to do an advertised OTA update is unacceptable. But in my opinion HP or more accurately the Palm portion are not really on the ball, and never have been. So I am not surprised that they have yet again failed, and annoyed their diminishing community. A ridiculous state of affairs and one that goes to explain why the Palm is an also-ran in the smart phone race...

[#8]

Well, I can't say I'm that angry/annoyed at HP as you are...

I'd rather attempt to keep them onside, and offer my expertise as a developer to help sort the issue out.

I do completely understand your frustrations though!

[#9]

For specifically the phone this it is up to date and the device is NOT a Verizon Pre2, try both the carrier data connection and wifi so see one over other works.  Otherwise, immediate solution would be use of the webos doctor.  Do appologize for this circumstance

[#10]

@ lingfish

does it tell you the phone is update to date or getting error?  Tried both 3G data and wifi.  Please keep me posted.