12-20-2011 08:05 PM
Recently my Palm Tungsten E2 will not synchronize with my PC. The following message appears on my handheld Palm screen when it attempts to Sync: " Fatal Error. System Mgr.c,Line: 4038, Error Launching Application". And a "reset" icon appears below the message that when activated, causes my PDA to reset through the time/date screen sequence, etc. My PC system is Windows XP Professional. I recently updated my Palm synchronization program from 4.2 to 6.2 which didn't correct the problem I'm having. Your suggestions please?
Post relates to: Tungsten E2
Solved! Go to Solution.
12-21-2011 06:19 AM
For this type of error you will need to hard reset the E2. Hopefully you have all your data in Palm Desktop. After the hard reset, change the hotsync conduits to desktop overwrites handheld and sync.
Click on the following link to the kb.hpwebos.com webpage for the article regarding reset procedures
http://kb.hpwebos.com/wps/portal/kb2/common/articl
You may want to export your data for backup purposes first in case something happens during the sync.
The best way to preserve your data is to export the data in each category in Palm Desktop to a seperate folder on your PC.
Create a new folder on your PC somewhere that is convenient. Name it something like Palm Desktop Data. Click on the link below and follow the instructions on that page for the export procedure.
http://kb.hpwebos.com/wps/portal/kb2/common/articl
Make sure you select all for the range in the export window.
With the data saved in the folder you created, make a copy of that folder and save to a flash drive, cd-rw or external hard drive.
Anytime you make a change in Palm Desktop, export the data that was changed to that folder and save again to the external media.
With this process you can always import the data back into Palm Desktop anytime you have a problem with the data in Palm Desktop or if your computer/hard drive/device crashes.
For reference purposes, click on the following link for the support page for your device on the kb.hpwebos.com webpage.
http://kb.hpwebos.com/wps/portal/kb/na/tungsten/e2
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
12-21-2011 03:08 PM
Excellent advice! It works better than it ever did. Thanks
12-22-2011 06:39 AM
You're welcome. Glad I could help out with your issue.
Make sure to backup your data on a regular basis for disaster recovery purposes. I have seen too many people that have lost all their data with no backups.