Palm OS/WinMo Hardware

[#1]

paidinfull223 - in the future, please stay on the topic of the post when making a reply.  Your problem now has gone "off-topic" from the original topic of "Backup..." and should have been a "New Post".  Thanks.

The Hard Reset wipes the device clean and reinstalls new copies of all original programs.

It does sound like you have a defective screen.  Repairs can be found at usedpdaparts.com or pdaparts.com

WyreNut

Post relates to: Centro (AT&T)

[#2]

Hello Everyone,

Please forgive me if I should have posted this in a new thread, but I feel it pertains directly to this discussion and maybe will help others having this problem.

Is there any way to backup a palm (Tungsten e2) WITHOUT the ability to hotsync?

I'd be happy to backup either to a card or my computer, but when I try to hotsync, I get a "fatal error."

Tried un-installing software, but I can't do a hard reset on the palm without losing all my data, and I can't get any backup software on my card without the ability to hotsync

Also Windows doesn't seem to be recognizing the Palm as a USB device--doesn't show up in device manager when plugged in, although it DOES charge, which seems strange. Figured the best way to fix would be a hard reset.

If anyone has any advice on backing this device up OR perhaps just getting it to hotsync (which is off topic) it would be GREATLY appreciated. 

Thanks so much,

Post relates to: Tungsten E2

[#3]

Hi, and welcome to the Palm Community Forums.

If you mean can you backup your handheld to your desktop without Hotsync, the short answer is no.

But you can certainly backup your E2 to a SD card using NVBackup, even without the ability to Hotsync the application to your Palm.  You have to get the NVBackup.prc file onto a SD card, and the best way to do that is with a USB card reader.  Drop the NVBackup.prc from your desktop into the /DCIM/Palm/Launcher folder on the card.  (These folders are created automatically when you Format the card in the E2 using the Card Info application.)  Then the application will appear in the App Launcher (Home) screen's drop-down category list.  You can also then Copy the application from the card to the Palm's memory.

The rest of your question probably belongs more in the Windows Hotsync board.  I would start a new thread there and detail your issue a little further, such as:

1. What version of Windows is your desktop running...if Vista, is it 32-bit or 64-bit?  These issues are discussed extensively in the Windows Hotsync board.
2. What version of Palm Desktop are you using?
3. Did you upgrade to the E2 from an earlier Palm device?

Post relates to: None

[#4]

Thank you so much! So if I understand correctly, I can drop the app onto the card using Windows explorer and a card reader, pop the formatted card back in the palm, put the program on the palm, and then it will be able to back up the whole device to the card? If so, that is great news, because I could then do a hard reset on the palm without fear of losing all my data, and figure out a way to fix the hotsync. 

Just let me know if I am understanding correctly and thanks again!

Post relates to: Tungsten E2

[#5]

You got it.  Make sure it's in the /launcher folder mentioned above.

Post relates to: None

[#6]

in cases of backup data lose on the phone.. please do not hotsync your phone to your pc because it will overwrite the current backup data save on palm desktop software.. if you check your hotsync manager, the default hotsync action for backup is handheld overwrites dektop which simply means overwriting the current data on pc.. to retrieve data from backup data from pc, go to your hotsync manager on the bottom right hand on your pc which appears a red and blue circling arrow.. if you are using palm desktop 4.2 and lower, go to custom on hs manager and look for backp conduit and change action to desktop overwrites the handheld and hotsync.. that will resolve everything..

Post relates to: Treo 750 (AT&T)

[#7]

Thanks for the help, but the problem is that the phone is not recognized at all by the computer, and the most recent data is on the phone itself, not on the computer, as it had not been synced for some time. If I understand the backup method correctly, I can back it up to the card, take the card out (and put it somewhere safe), wipe the phone (hopefully fixing whatever was wrong), and then restore from the card. Finally, i will hotsync it all back to the computer. Haven't gotten around to it yet, but when I do I will post results. 

Post relates to: Tungsten E2

[#8]

Where do i get NVBackup and instructions on installing and running the problem?  smkranz mentioned using a SD card to backup on, I have a Treo 680 and thereis no slot for a SD Card.  Where else can you backup to?

Post relates to: Treo 680 (Unlocked GSM)

[#9]

Hi, and welcome to the Palm Community Forums.

Googoing NVBackup will produce numerous places where you can find it, including here.

Your Treo 680 has an expansion card slot.  It is behind a little door on the right side of the phone.  Check your Users Guide if you need more help finding it.

Post relates to: None

[#10]

in connection to your problem getting fatal error performing hotsync, this may actually be a problem on the palm software itsel installed on your pc. uninstalling it from the control panel may not actually help your problem. however, uninstalling pds completely from your pc and reinstall can fix the problem. uninstalling completely means renaming all palm related palm folders on your pc after uninstalling it from control panel. then go to your registry editor and delete all palm related keys then reboot pc and reinstall. this will be of great help.

Post relates to: Treo 750 (AT&T)