Palm OS/WinMo Hardware

[#1]

Hello,

I have a Palm Centro (AT&T) that I have been using for about 2 years now. The other day, the keypad just sporadically stopped responding after more than one input (for example, I can hit any of the keys once and they will respond, but not again after being hit once).  In addition, the large buttons (phone, applications, calendar, messages), green call button, and navigation buttons will not respond at all.  However, the power button and center key will respond in order to bring the phone out of the power-save mode, but not respond in any other circumstance (aka cannot turn the 'phone' off).  The touchscreen still works though.

I've performed a soft reset, but I cannot perform a hard reset as the phone does not seem to recognize me releasing the power key at the second palm logo (it freezes though if I had been holding the key down, again, it seems to recognize the key press only once).

Does anyone have any ideas as to what I could do to remedy this?  I'd like to make sure it's not something I could solve with a reset (if I could get one to work) or some other software fix.

Post relates to: Centro (AT&T)

[#2]

Hello and thank you for using the Palm Help Forums!

If the device will let you, perform a warm reset. It's similar to the hard reset except you hold the Up button on the 5 way navigator. This is going to put the device into a safe mode and just load the applications necessary for the device to run. See if the buttons are working then. If so, soft reset the device and see if the problem still occurs. If the problem still occurs in a warm reset I recommend replacement.

If it does work (in warm reset) and you soft reset the device then the problem occurs again, then I would warm reset the device and while in warm reset perform a hard reset.

I hope these tips help,

-Pat

[#3]

Thanks for the reply.  No such luck on the warm reset.  The phone doesn't seem to recognize that I'm pressing the up button at all.  It just boots right up as normal, no change.

I guess that means this phone is a loss.  If there are any other thoughts, please let me know.

Thanks

[#4]

Hello and thank you for using the Palm Help Forums!

You can always contact Palm to see if the device has any warranty left or for replacement options. Here's the number you will want to call 877-426-3777.

I wish you the best of luck,

-Pat

[#5]

Mr. Pat:
I understand you. is a philosopher of Palm Os. But can you tell me, in all honesty, if you know of a solution the problem of freezing of unlocked GSM Centro? Thanks for your reply