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sloniwustu
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HP TouchPad (WiFi)
sloniwustu
Posts: 1
Registered: 01-11-2012
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Checking Hard Reset when TX screen not working

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01-11-2012 04:33 AM - last edited on 01-30-2012 07:34 AM

I recently spilled water on my TX and have lost the screen display. I want to send it for repair but am concerned about my data. As the screen is Download Freeware not working I have no check that the hard reset process runs successfully.

Could anyone offer advice / reassurance regarding the security of my data? If I haven't wiped my data does my logon password still offer protection in the repair environment?


Post relates to: HP TouchPad (WiFi)

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Pre Plus p100una (AT&T)
cygnusX1
Posts: 4,852
Registered: 06-26-2008
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Re: Checking Hard Reset when TX screen not working

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01-11-2012 07:17 AM

Yes it will.

 

If you have setup a screen lock with a password, your data will be secure. The only way to remove the screen lock, if you don't know the password, is to hard reset. If the TX is sent for repair and the display issue is resolved, the TX will be hard reset which will erase all your info. There is no way to access the TX without the login credentials.

 

The hard reset will reformat the memory on your device. All data, settings and other preferences you've selected will be removed.

 

 

For reference purposes, click on the following link for the support page for your device on the kb.hpwebos.com webpage.

http://kb.hpwebos.com/wps/portal/kb/na/tungsten/tx/unlocked/home/page_en.html

There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.

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