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Visitor
Palm TX
autobackup
Posts: 4
Registered: 12-05-2011
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Palm Desktop (Palm XT)

After years of troublefree use, quite suddenly my Palm Desktop (6.2.2) has lost all the usual menu items down the left column - except Media and Install. It starts in Media and I am totally unable to get at my Contacts, Memos etc.

 

I have restored my last backup (Saturday) to no effect and removed and reinstalled the Desktop - the crazy thing is that when I synchronised after reinstalling the desktop ALL the things missing (according to the Sync log) were sync'd successfully.

 

Anybody have any idea what might have happened or any wa\y of getting back the display of my menu items?

 

It is driving me crazy as all my contacts are currently un-get-at-able!


Post relates to: Palm TX

Moderator
HP TouchPad (WiFi)
smkranz
Posts: 7,907
Registered: 12-06-2004
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Re: Palm Desktop (Palm XT)

Click once in the gray area beneath the icons on the left side of the screen.  Select Customize.  Click each box to put a check-mark in each item to make that item's icon appear.

 

If that does not bring the icons back, see if you can at least access those functions of Palm Desktop through the View menu at the top of the screen

smkranz
Pre3 (AT&T) & TouchPad
Visitor
Palm TX
autobackup
Posts: 4
Registered: 12-05-2011
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Re: Palm Desktop (Palm XT)

Tnanks for yourt prompt reply - I have, in fact, already ried that - however all the available 'Customise' options now shown are Media & Install - everything else has simply disappeared!

 

I have uninstalled and reinstalled  Palm Desktop without success - all can think of is that an obscure MicroSoft .dll has somehow got corrupted - but which one? As everything else seems to be working fine!

 

 

Visitor
Palm TX
autobackup
Posts: 4
Registered: 12-05-2011
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Re: Palm Desktop (Palm XT)

Forgot to mention that nothing other than <Media> and <Install> is visible under the <View> menu either!

Moderator
HP TouchPad (WiFi)
WyreNut
Posts: 12,843
Registered: 10-20-2005
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Re: Palm Desktop (Palm XT)

What OS is on your computer?  

 

Try right-clicking on the shortcut for Palm Desktop, and pick "Run as Administrator".

 

If using Win7, try turning off User Account Control (UAC).  You'll find this setting here:

 

Control Panel/Users/Turn off UAC. 

 

WyreNut

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Visitor
Palm TX
autobackup
Posts: 4
Registered: 12-05-2011
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Re: Palm Desktop (Palm XT)

WyreNut - Thank YOU - now running OK

 

I already had the UAC turned off - did that when I built the computer earlier this year, I had tried reinstalling the Desktop as 'Run as Administrator' and in Compatibility Mode but the one thing that I hadn't done was to run the installed program as administrator - duh!

 

This Palm Desktop program has been running flawlessly on this computer (and previous ones) right back to version 3 for several years - I simply cannot understand why it suddenly 'lost' it's 'Run as Administrator' setting - or maybe why it suddenly required it as I don't remember setting it when I originally installed the Desktop earlier this year?

 

Incidentally, since you asked, my computer is comprised of :

AMD Phenon II X6 1100T (6 core) 3.3Ghz - with liquid cooling

Asus Crosshair IV Formula SATA6 (USB 3.0) mobo

AMD Radeon HD6900 Graphics Card

8Gb RAM

Windows 7 Ultimate 64 (SP1)

2 x Crucial M4 128Gb SSD (C drives - system only) - RAID 1 config

2 x 1Tb WD Caviar (Black) spinners

 

Plus the usual other bits and pieces - all of the highest spec available when I built the computer last January.

 

Many Thanks

 

P.

Moderator
HP TouchPad (WiFi)
WyreNut
Posts: 12,843
Registered: 10-20-2005
0

Re: Palm Desktop (Palm XT)

Automatic updates from Microsoft are usually the culprit when something breaks for "no reason" in Palm Desktop...

 

Nice setup!

 

WyreNut 

The Search Function is your Best Friend! Reading the Manual can be Very Enlightening!
Want to thank someone here for helping you? Throw them a "Kudo"!