Hi, I bought a Palm Centro locked to Telstra for my son. I have made 3 attempts to get this phone unlocked from Telstra:
1. Went into a Telstra shop, they rang the number for unlocking phones and I was given the unlocking code. Unfortunately this was given incorrectly by someone who spoke English as a 2nd language, made worse by being in a Telstra shop in a very busy shopping centre. This person got the "slash" mixed up with "hache". I followed their instructions, but couldn't get the unlocking to work and decided to try later at home. Still no luck.
2. A few months later (son still in primary school at this stage), I tried again by ringing Telstra and explaining the problem. I got transferred to several different sections, but ended up being told that I had to ring Palm. I rang Palm, got to speak to several different people, got told that it was a Telstra problem. Rang Telstra again, got the run-around again, decided to give up for a whole to preserve my sanity. Each time I spoke to a different person at Telstra or Palm/HP, I had to explain the whole story.
3. About 3 months later, I decide to try again and managed to find a Telstra shop not in a shopping centre, explained the problem. The first bloke struggled to understand what I was saying, passed the matter off to the second bloke, who was "the technician", but he still couldn't sort it out. He told me that it was a software issue and that the phone would have be sent interstate for servicing, with a hefty fee just for them to look at it, and it would take about 10 days. Meanwhile son is at high school and not having a phone is now a problem.
Here's what happens:
The screen says Phone is Off. When you try to switch it on, nothing happens. It doesn't matter which type of SIM card you insert, the Centro just doesn't "see" the SIM card. This did not happen before the first attempt to unlock. I do not think that the phone is damaged, although it's possible that the software is now stuffed up because of Telstra's instructions.
I have the unlocking code, I have the IMEI - what I need to know is how to get this phone from Limbo-land, or wherever its phone function has disappeared to. Can anyone help?
Post relates to: Centro (Unlocked GSM)
