Support Downloads

[#1]

My apologies if I am posting this in the wrong section of the boards.  I'm a newbie here (and not a very techy one), so bear with me.

I've had a Palm TX for a long long long time.  My main purpose with it was to keep my business calendar.  Didn't do anything else with it to speak of.  Several years ago, I dropped it, and it quit working, so I went out and bought a new Tungsten E2.  When I got home with my new purchase, I set it down and picked up the TX again, tried another re-set on it and miracle of miracles, suddenly it started working again.  So I continued to use the TX, and the the Tungsten E2 sat, brand new and unopened, on my desk as a future back-up.

Last week the TX died again.  This time for good, so today I finally opened my new E2.  Plugged it in and charged it for longer than the 3 hours time necessary to charge the battery, and then turned it on to begin the set-up.  It came up with the stylus calibration screen, saying "tap the center of this circle", and that is as far as I have gotten with it because it is frozen on this screen.  It won't even turn off when I hit the power button.  Aaargh.  I've already tried a couple hard resets, with the same results, so can anyone help me with this?  Is there anything else I can do?  I'm a couple years out of the 90 day warranty at this point, so I have no recourse there...

Any help would be greatly appreciated...

Post relates to: Tungsten E2

[#2]

Try a soft reset by pressing the reset button on the back.

When you did the hard reset, did you get the "erase all data" message? If you did, did you press the up position on the 5-way navigator?

[#3]

Thank you so much for the response.  :-)

I just tried the soft reset, and got the same freeze on the screen, asking me to touch the center of the target, but then not responding when I did.

Yes, I did hit the up button on the hard reset.  Should I not have done that?

Any more ideas? 

[#4]

Yes, you need to press the up position on the navigator during the hard reset when prompted.

You can try the following as a last attempt to try and calibrate the touchscreen. You can try this process to see if there is any debris that is stuck under the screen edge.

Take a business card or folded piece of paper. Stick it in the gap between the edge of the screen and the case. Move around the perimeter of the screen and see if you can get out any debris.

If that doesn't work, the digitizer on the device is probably defective and needs replaced.

You can contact Palm for repair or find replacement parts at pdaparts.com or usedpdaparts.com.