Synergy (webOS)

[#1]

I had to perform a partial reboot on my palm pre to fix problems I was having with my email and to my avail, my stupid palm profile did not reload any of my contacts!! I had over 300 contacts that are now lost. I attempted to get palm and sprint to call me back expeditiously to retrieve  my contacts and since they moved at snail speed, my phone backed up automatically over my other contacts. I conducted a partial reboot 3 times and a total reboot and i still had no contacts! Now i only have 4 contacts and i am PISSED OFF! I have spoken with over 10 representatives and no one has alleviated my problem. It serves no purpose to have online backup or talk to customer service if no one gives 2 **bleep**s.

Post relates to: Pre p100eww (Sprint)

[#2]

My contacts are on Outlook, and transfer to my Google account (Using Companionsync).  It is too bad you lost them, but I think you ought to get a Google account if you don't have one and save them there, so they are always available no matter what happens to your phone.

I am not sure exactly how the backup works, except I do know if you turn it off, it erases your profile on the Palm server

[#3]

Did your contacts originally come from your PC? Before Palm Pre, I mean.

If so, at least the ones from the PC can be resent in a controlled way which doesn't use the Palm Profile.  We recently released CL USB Sync app (on Pre look in the App Catalog).  This is a two-way backup via USB cable to your PC.  On the Pre/Pixi, your data is stored in a separate profile from the Palm Profile, and as long as you have synchronized lately, all data can easily be restored from the PC.   You can check it out for free (14 days) at http://www.companionlink.com/usbsync.  Total cost is $39.95 and includes lifetime free telephone and email technical support.

Wayland Bruns, CTO

CompanionLink Software, Inc.

http://www.companionlink.com

[#4]

So people have to spend 39.95 to get a local backup using this vendor software.

Stupid, we should not need to pay some overpriced fee to insure our data is safe.  Palm needs to provide this or be accountable for insuring data saved on the cloud is safe.

 Palm not providing a way to save data tells me that they own the backup issue.

Message Edited by Hellweek on 11-16-2009 02:22 PM

[#5]

I agree!! it is a bunch of crap!!! I am still waiting on my call back and I want them to try and find my contacts but i am sure they are gon know because of this lovely automatic backup

[#6]

No I had to input them by hand because i switched to the palm pre from the motorola q. i dont have the phone any longer so i am definitely screwed

[#7]

I have a google account but i didn't think i should have to input them into my email if i pay 350 dollars for a phone that is supposed to save them for me. i am doin it know though.