Windows HotSync

[#1]

I had a Tungsten e2 given to me by my daughter-in-law. All of her stuff was still on it. I already had Palm Desktop installed on my XP system from a Handspring Visor with my information on it. I tried synching many times and her information stayed on the handheld even though I took her off the desktop as a user. Every time I try to synch, no matter what I do, her name is listed as the user during the synch and ends up on the desktop again when done. I got to the point where I manually deleted all of her stuff I could find off the handheld, but now it is still wanting to synch to her information, except I deleted it. I cannot get my information on the handheld even though I used the desktop overwrites the handheld under options. I have no idea where her name is stored in the handheld so I can change it. How do I get MY information transferred to the handheld?  I've been at this for 2 days now and it's driving me nuts!!  Thanks.

Post relates to: Tungsten E2

[#2]

do a Hard Reset which wipes the handheld clean.  Then Sync.  It should ask you which Hotsync ID you wish to sync with.  Select yours.  Good luck.

[#3]

What about any programs that are on the handheld? The information on the desktop is basic compared to what is on the handheld, right?

[#4]

I can't believe this!! Even after a reset, I get the same thing! After I do a reset and want to do a synch, the hadheld says it is looking for a user, but the desktop asks if I want to open a new file on the desktop. If I say no, it won't do anything. If I say yes, it starts a synch and immediately applies my daughter-in-law's name and wants to put her information, which I deleted, on the desktop - she appears again as an owner/ user. If I'm telling it to use the Custom option where I tell it to have the desktop overwrite the handheld, why am I getting this? Which of the topics should I have changed in the Custom menu for this to go through properly? STILL, none of my information is going to the handheld.

[#5 · Accepted solution]

It's hard to realize this thing has the capability of doing 3 different kinds of resets. I finally resorted to a HARD rest and was on my way.

[#6]

Yup. When I suggested it, I did not refer you to instructions for a Hard Reset cuz, well, I too often assume that users know what that means. Glad you got it resolved!

[#7]

Thanks for the help.