Windows HotSync

[#1]

My Palm Desktop (V 6.2.2) ceased working - the program reported errors and refused to launch.  Suspecting a corrupted file, I uninstalled it completely and reinstalled.  Now the desktop will launch but will not Hotsync with the Z22 handheld, which now contains my only good copy of the data.  Any suggestions as to what I could try??

Frustrated in Victoria

Post relates to: Palm Z22

[#2]

Is the Hotsync manager running?

Is it set for Local USB?

Do you get any errors?

WyreNut

[#3]

Thanks for the response, Wyrenut.

Hotsync is running

Local USB is set

Error message appears on the handheld: "Connection... could not be established, please check your setup and try again"

Username is the same on both devices.

I re-booted the PC

<scratches head quizzically>

I'm stumped.

[#4 · Accepted solution]

Did you follow the "Clean Uninstall" thread instructions when you removed the original Palm Desktop?

http://forums.hpwebos.com/t5/Windows-HotSync/Instructions-for-a-Clean-Uninstall-of-Palm-Desktop-on-W...

There is another thread in the Windows HotSync section (where I'm moving this thread) that has suggestions for HotSync troubleshooting.  Look at the top of the section.

WyreNut

[#5]

Thanks WingNut.  The key was using the username "test" rather than the username on the hand.held

Peace, order and good government have been restored, and I am grateful.

[#6]

You're welcome!

("WingNut", eh?) 

WyreNut

[#7]

Will this work with Window 7 computers as well? If so, can you tell me how?  Thank you.

[#8]

@gtuckman - will what work?

"How to sync with Windows 7" has been asked literally hundreds of times in this forum. We have sticky posts at the top of this forum about this issue. Please read through them first before asking here. Thanks!

WyreNut