Windows HotSync

[#1]

I recently bought a new Palm m500 from an amazon.com vendor (my 3rd Palm, after a Z22 and a Palm V). I use the Palm software on my PC, not MS Outlook. 

I got everything set up ok, hotsync works fine, but there's one [small] problem. When the hotsync is done, the handheld device gives me an "error" beep, and displays a message which says "you now need to reset your handheld computer by tapping the button below". watches replica There's a box below which says 'reset'." Tapping the box, or pressing any key, resets the device. The data transfer is fine, both laptop and handheld are updated. But the reset returns all my custom preference and key assignments to factory default. It's a pain in the butt, and embarrassing in court when the alarm goes off at the highest volume (after I've set it low).

Windows Vista Home Premium 32 bit. 

Any ideas would be greatly appreciated. The vendor is clueless.

Post relates to: HP TouchPad (WiFi)

[#2]

Are you sync'ing the new device to the same username in Palm Desktop as a previous device?

If you are, this will cause problems on the new device. When you sync the device, it saves the device settings, 3rd party apps, preferences, etc. in the backup folder in the username folder on the PC. When you sync the new device it copies the contents of the backup folder for the old device to the new device. This will cause corruption in the settings for the new device thus causing erratic behavior of the new device.

You may need to hard reset your device and rename your backup folder. Go to http://kb.hpwebos.com/wps/portal/kb2/common/article/887_en.html and follow the directions to do a hard reset. Next before you hotsync your data back over you will need to rename your backup folder, to do that go here;

XP
C:\program files\palm or palm one\[hotsync username]\ and rename your backup
folder to backup.old


Vista
Start-->documents\Palm OS Desktop\[hotsync username]\ and rename your backup
folder to backup.old

Then hotsync to your current hotsync name and all your contacts, calendar,
tasks, and memos will come back over.

Show file extensions for XP or Vista

XP
If you can not view file extensions on your PC I would like you to open a
folder go to Tools-->Folder Options--> View (tab) and under show hidden
files and folders uncheck hide file extensions for known file types.

Vista
Open control Panel go to Folder Options--> View (tab) and under show hidden
files and folders uncheck hide file extensions for known file types.

Another option would be to export all your data from the current username, create a new username, hard reset your m500 then sync to the new username created.

The best way to preserve your data is to export the data in each category in Palm Desktop to a seperate folder on your PC.

Create a new folder on your PC somewhere that is convenient. Name it something like Palm Desktop Data. Click on the link below and follow the instructions on that page for the export procedure.

http://kb.hpwebos.com/wps/portal/kb2/common/article/28734_en.html
Make sure you select all for the range in the export window.

With the data saved in the folder you created, make a copy of that folder and save to a flash drive, cd-rw or external hard drive.

Anytime you make a change in Palm Desktop, export the data that was changed to that folder and save again to the external media.

With this process you can always import the data back into Palm Desktop anytime you have a problem with the data in Palm Desktop or if your computer/hard drive/device crashes.

For reference purposes, click on the following link for the support page for your device on the kb.hpwebos.com webpage.

http://kb.hpwebos.com/wps/portal/kb/common/article/47831_en.html#m500

There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.