03-04-2010 10:15 AM
Hi,
Last night I noticed that I stopped receiving email notifications. When I tap the mail icon, a blank white screen appears and just sits there forever, until I dismiss it.
I have tried re-adding my mail accounts (both GMail), but it just says "signing into account" forever, until I dismiss it. This also happens when I try to set my accounts up manually.
I have restarted the device several times, but that has not helped.
I am receiving other notifications fine, calls and SMS messages are coming in ... it's just that all of a sudden, the entire Mail app has wiped itself.
I have Palm Pre Plus on Verizon, and got WebOS 1.4 on Sunday. This is the first issue I have had with the OS (or the phone, for that matter).
Any help would be appreciated ... thanks!!
Meredith Tarr
New Haven, CT
03-04-2010 05:38 PM
After a day of email working nicely with WebOS 1.4 on my Sprint Pre, I am now experiencing exactly this problem -- my accounts have disappeared (totally missing) and I cannot re-add them (gets stuck at "signing in"). One of my accounts was Gmail, and the other was a custom University account, so I do not believe the problem is localized to any particular IMAP server/type.
The only reason I bought this phone was for quick email access, and this update has rendered it worthless. I am so frustrated that Palm introduces new bugs with every update of WebOS! I am a long-term Palm user (5+ years), but I am reconsidering my customer loyalty.
Here's another forum's thread describing the same problem:
http://forums.precentral.net/palm-pre/234426-you-h
03-07-2010 12:45 AM
I had the exact same same issue after upgrading to 1.4 and no amount of restarts would do anything, and couldn't find a solution in the forums on this site or precentral.net. I did a partial erase and my email is now working again. Go to Device Info > Advanced Options > and select partial erase of apps and data only.
See if that solution works for you. Good luck!
03-07-2010 10:26 PM
What is a partial erase, and what does it do? How do I do a partial erase? From what I've seen a partial erase gets rid of apps and data ... if I paid for an app, will I have to buy it again?
I also got a tip to run WebOS Doctor, but I can't get that to work, either (I know I downloaded the correct version, and I didn't connect my phone to my computer with the USB cable until prompted, and I have the phone on "Just Charge" rather than "USB Mode", and yet I never get an active "Next" button on the "connect your phone to the computer" screen, even after half an hour has elapsed).
03-09-2010 04:46 AM
i have had this problem since last week. i have gone through numerous doctor-wipes and partial erases, but inevitably overnight my email app goes blank again, no matter what I do to fix it.
-i've gone into accounts and deleted my google account, then re-added it. nothing.
-i've changed the email options to only hold 3 days worth of mail. email account still blank the next morning.
-one morning, it was still there! i was amazed, but then the next morning it was gone again.
-i've chatted with Palm tech, who had me do a partial erase (which temporarily fixes it) but of course email was gone overnight afterwards.
-i've tried manually adding the gmail account in the email setup, both with the auto-detect type and by manually adding pop info myself. neither would successfully add account info back.
the only solution (albeit a temporary one for the day, since it's gone overnight again!) is to do a partial erase, and restore. annoying because then you loose any game saves, app settings, etc.
i also noticed that when the email accounts disappear, my universal search sync with my contacts breaks as well. so if i start typing someones name to bring up their contact info, the search just sits there with an empty results screen. if i tap the search icon (magnifying glass) all I get is the google, google maps, etc.
this is so annoying, i use the email so much on this while on the road, or having to communicate with colleagues away from the office.
this morning i'm going back to 1.3.5.1 or whatever was the previous one, then doctoring to 1.4 to see if it fixes the issue overnight. i'll update everyone tomorrow.
03-10-2010 03:14 AM
ok success! i doctored it back to 1.3.5.1 and then did the update to 1.4 yesterday. This morning i had all email and 10 notifications!
i seem to remember never applying the 1.3.5.1 from 1.3.5 so maybe missing that update borked it.
i'm going to wait until a second successful awaken to email before calling this one solved though.
03-10-2010 08:29 PM
Yep, Palm support had me do a partial erase, which fixed the email bug for 2 days. Then the account disappeared yet again today while I was at the airport. Imagine my surprise...
I also noticed the symptom related to Universal Search... very bizarre, something is really broken in the 1.4 software update. Palm needs to get their act together and release a 1.4.1 *immediately*. I'm *this* close to returning the phone to Sprint and never buying Palm again.
03-11-2010 01:53 PM
I'm afraid to look at all the other stuff messed up on my phone...my issue was signatures wiped out from my two Exchange accounts and 2 gmail accounts.
I spent 1 1/2 hours with Palm chat yesterday - had me delete Exchange account and add back account. Checked signatures this morning and they are all gone - just shows, "Sent from my Palm Pre". Doesn't look professional and I need to get my contact info out to people.
Palm needs to get their act together on these updates - I don't care if I have video or not. If I can't use the BASIC functions, as intended, what's the point?
I'm finding Pre running a little slow as well.
03-12-2010 07:54 PM
OMG! I thought I was going crazy! The same thing (exactly) happened to me. I also noticed that Preware is gone also! Is there a fix for this other than wiping data?
03-12-2010 09:32 PM
Sorry if it is an obvious answer, but how do you Doctor it back to 1.3.5.1?