Wireless Email

[#1]

Just in case it helps someone else - finally go this working.

I had the usual problem mentioned by many that the SSL cert. of my server is not accepted by the pre. I followed the advice in the forums - got the cert. put it in certificate manager and tried again.

RANT: PALM GUYS:it is extremely anything that each time you fail to connect and then leave mail or restart all the mail account info is lost - I found no way to save the server settings when sign in failed).

Needless to say it did not work. 

RANT: I next tried to use the Live Chat free support - what a laugh this would not start in firefox on windows so I tries IE but that also failed to start the client so I tried FireFox on Linux also failed - (Nice one Palm).

Ok so then I call Palm Support - that's a mistake clearly these guys know very little about SSL and make me do all the same stuff I just did and then tell me  "if it does not work your certificate is not compatible with the palm pre". What crap - I spent an hour on the phone for that. They tell me flash the phone and try again .. Interesting.

Ok so now I decide to fix this this morning. I think perhaps I should not trust my IT guys and

go and look what certificate actually is coming from the Server .. This pretty easy actually not sure why palm support say get it from the admin people. You just need to run openssl like this

openssl s_client   -connect  themailserverort

Where serverort is your server and usually 993.

When you run this part of what comes back is the

-----BEGIN CERTIFICATE-----

..

-----END CERTIFICATE-----

take all that and paste it in a file called themailserver.cert

I note this is not the same one my IT guys gave me.

Connect the pre with USB put that file on there (anyplace I put it in a folder called docs where I have other stuff). Use the certificate manager (device info-> preferences) to load and trust it.

Reenter the mail server settings AGAIN.

Magic it works. No flashing, no resetting , no "incompatible certificate"

So after one week I almost have a fully working Pre - I can not say I am very happy. I only bought Palm because I always had a palm but there is actually no connection between this and the T5. In most cases the T5 is more sophisticated.

[#2]

Thanks for reporting this. I wonder why you got different certificates when accessing the account from different devices?

[#3]

well one was emailed me by the sysadmin. THe one which worked I got from the server by using openssl. So it is not from different devices really.

[#4]

I got my Palm Pre Plus 3 weeks ago. Back then I synced it to my main e-mail account at AT&T Yahoo and then also my e-mail sub account at AT&T Yahoo. Both synced fine but now a few days ago, my sub account is giving the SSL error (my main default account seems fine). I'm a real idiot with this stuff so I don't know how to fix this - or why it worked the first few weeks and now suddenly doesn't.  I tried syncing yet a third email account today and the Palm says "the server's security certificate is not valid for login.yahoo.com." It offers me the chance to type it manually, but I don't know what the hell I'm doing. I guess I have to call Palm support...

[#5]

the instructions I gave using openssl to ask the imap server for the certificate should work for you.

then you put it on your palm via usb and use the certificate manager to install it on there.

[#6]

@womullan YOU SAVED MY DAY!!  It worked like a charm on my new Palm Pixi plus.  And I can only thank thank thank and thank you :-)  n number of times.

Just a great solution.  And I think this is the only working solution available anywhere on internet.

Keep up the good work.

[#7]

glad it helped !

[#8]

Awesome share! Thanks so much.