01-11-2010 05:45 AM
I bought an unlocked Palm Pre from Germany and i cannot get it to work propperly as i cannot get past the 'Palm Profile' bit. I have a signal and can make phone calls but i cant do anything else so its a waste of money at the moment.
I live in Jersey in the Channel Islands and we dont have O2 network, but i am on either Airtel-Vodafone, or Jersey Telecoms as my network providers.
Could anybody help me?
Thank You
Post relates to: None
01-13-2010 01:53 PM
Do you have 3G in your area, and on the device? You may need to update the device to the current OS. Since you have an O2 Pre you are going to need to get the webOS doctor that is for your device.
Here is the link to the O2 Doctor. You may need to wait till the newest update comes out for the webOS Doctor:
http://www.palm.com/us/support/downloads/pre/recov
01-13-2010 02:01 PM
01-16-2010 09:57 AM
Good this means the SIM card and your area have 3G. Problem is the device is not seeing the data connection. This is why I suggested that you do the webOS doctor. Actually come to think of it did the device ask you for APN settings? Or network settings of some kind?
If the device cannot get the settings off the SIM card it may ask you to imput them manually if it did not then you would need to use the webOS doctor.
01-16-2010 10:28 AM
it does ask for the APN settings, but when i input them it says that it cannot write settings, whatever that means.
So its just not working for me
01-16-2010 03:58 PM
Be sure you are getting the correct settings from your carrier. If the settings are correct wait till a new version of the webOS Doctor comes out.
01-19-2010 05:28 AM
I'm in Brazil and I have the same trouble with a german unlocked pre.
When I try to download the web doctor it says that my serial number is wrong.
What could be happening ?
01-19-2010 09:45 AM
Are you getting the O2 version of the Doctor?
01-19-2010 10:10 AM
I've tested your Serial number and it works fine.
Be sure to use this link to get the doc
https://ws.palm.com/SupportDownload/app?service=ex
01-19-2010 10:18 AM