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Regular Visitor
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B-Raaaad
Posts: 7
Registered: 01-11-2010
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Cant get unlocked German Palm Pre past Palm Profile

I bought an unlocked Palm Pre from Germany and i cannot get it to work propperly as i cannot get past the 'Palm Profile' bit. I have a signal and can make phone calls but i cant do anything else so its a waste of money at the moment.

 

I live in Jersey in the Channel Islands and we dont have O2 network, but i am on either Airtel-Vodafone, or Jersey Telecoms as my network providers.

 

Could anybody help me?

 

Thank You


Post relates to: None

Tech Support
Pre p100eww (Sprint)
thepoeta15
Posts: 4,125
Registered: 06-20-2007
0

Re: Cant get unlocked German Palm Pre past Palm Profile

Do you have 3G in your area, and on the device? You may need to update the device to the current OS. Since you have an O2 Pre you are going to need to get the webOS doctor that is for your device.

 

Here is the link to the O2 Doctor. You may need to wait till the newest update comes out for the webOS Doctor:

http://www.palm.com/us/support/downloads/pre/recoverytool/webosdoctor_dl_o2_en.html

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Regular Visitor
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B-Raaaad
Posts: 7
Registered: 01-11-2010
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Re: Cant get unlocked German Palm Pre past Palm Profile

i have 3g in my area but with my simcard, i dont get it in the palm pre, but i do on my iphone 3g, and i cant get it to work on the palm even though it did before it reset itself.
Tech Support
Pre p100eww (Sprint)
thepoeta15
Posts: 4,125
Registered: 06-20-2007
0

Re: Cant get unlocked German Palm Pre past Palm Profile

Good this means the SIM card and your area have 3G. Problem is the device is not seeing the data connection. This is why I suggested that you do the webOS doctor. Actually come to think of it did the device ask you for APN settings? Or network settings of some kind?

 

If the device cannot get the settings off the SIM card it may ask you to imput them manually if it did not then you would need to use the webOS doctor.

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Regular Visitor
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B-Raaaad
Posts: 7
Registered: 01-11-2010
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Re: Cant get unlocked German Palm Pre past Palm Profile

it does ask for the APN settings, but when i input them it says that it cannot write settings, whatever that means.

 

So its just not working for me

Tech Support
Pre p100eww (Sprint)
thepoeta15
Posts: 4,125
Registered: 06-20-2007
0

Re: Cant get unlocked German Palm Pre past Palm Profile

Be sure you are getting the correct settings from your carrier. If the settings are correct wait till a new version of the webOS Doctor comes out.

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Contributor
Pre p100ueu (O2)
VictorEl
Posts: 11
Registered: 01-18-2010
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Re: Cant get unlocked German Palm Pre past Palm Profile

I'm in Brazil and I have the same trouble with a german unlocked pre.

When I try to download the web doctor it says that my serial number is wrong. 

 

What could be happening ? 

Tech Support
Pre p100eww (Sprint)
thepoeta15
Posts: 4,125
Registered: 06-20-2007
0

Re: Cant get unlocked German Palm Pre past Palm Profile

Are you getting the O2 version of the Doctor?

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Please post in the forums. PM's(Private Message) will not be answered.
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Tech Support
Pre p100eww (Sprint)
HardBeatZ
Posts: 6,156
Registered: 07-13-2007
0

Re: Cant get unlocked German Palm Pre past Palm Profile

I've tested your Serial number and it works fine.

 

Be sure to use this link to get the doc

 

https://ws.palm.com/SupportDownload/app?service=external/Home&sp=47&cc=de&lc=de

6Ts: Six ways to get your Palm webOS phone working again: http://www.palm.com/6Ts
Regular Visitor
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B-Raaaad
Posts: 7
Registered: 01-11-2010
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Re: Cant get unlocked German Palm Pre past Palm Profile

I can download it, but 1: it doesnt work all the time, and i cannot seem to get it to accept the APN settings