webOS Hardware

[#1]

Hi everybody

Anyone else having this problem or anyone from HP that can shed some light?

I have a brand new Palm Pre (Sprint) that came out of the box with WebOS version 1.1.0.  It activated fine on Sprint's network and the data works, I was able to log into my Palm Profile, and wifi works as well.  But launching the Updates app and checking for updates will not give me any WebOS update -- just no update available.  It shows some of apps I've purchased, but they fail to install.  But definitely no WebOS update, and it's been 5 days since I activated the phone.  Also, the "App catalog is unavailable " when I launch the Ap catalog (perhaps because of my early WebOS version number.

I've called Sprint, they understand the issue, but have no solution, saying the problem is probably on HP's side.  All they could really offer me is an Advance replacement, that would hopefully be a Pre, and hopefully have a later OS installed.  But I have a brand new Pre here, I don't want a refurbed one.  They suggested I take it to a sprint reapir center but there are none in my area.

Finally, I activated a refurbed Pixi on my Sprint acount (different number) just a couple days earlier and it was an earlier OS version (not sure which) and that received an OTA update just fine. So it seems HP is still providing updates from earlier WebOS versions (at least before they announced they were no longer supporting WebOS hardware).  Is it just that mine is too old?  That would really be unfortunate.

Anyone have a similar experience or info from HP?  I can't imagine there are too many people activating brand new Sprint Palm Pres from 2 years ago...

Post relates to: Pre p100eww (Sprint)

Post relates to: Pre p100eww (Sprint)

[#2 · Accepted solution]

I would not take it in for repair.  I would use webOS Doctor 1.4.5 on it to install webOS 1.4.5, rather than trying to get it to upgrade.

Download the Doctor here to your computer: http://palm.cdnetworks.net/rom/pre/p145r0d08102010/spr1ntp145rod/webosdoctorp100ewwsprint.jar

Run webOS Doctor.  Keep clicking Next until you can go no further, or to the point where webOS Doctor is requesting you to connect your phone. 

We now need to place your phone in USB mode.  To do this first turn off your phone.  Now power it on while holding the Volume Up button.  After a few moments a black screen with the USB symbol should show up.  Now, connect the Pre to your computer via USB cable.

After a few minutes you should be able to click Next on webOS Doctor.  This will start the webOS install.

Keep in mind you will lose all application data, it's like reformatting and reinstalling Windows or OSX or Linux on a desktop computer.  However, if you have saved photos, mp3s, other data onto your Pre, those files will remain intact.  They will not be lost.

[#3]

Hi Rob

I really appreciate the response.  That solution worked, and I'm up and running with the last version of Sprint WebOS on a some brand new hardware.  (I did have to have the USB cable plugged in first to start up in USB mode, but it worked just as you said otherwise).

Many thanks again for the help!

[#4]

Great news!  You're welcome.  It's actually Palm webOS on your Palm Pre Phone with Sprint as the carrier.  Just so ya know.    I am very pleased you're up and running with the latest (and last, I'm sure) version of webOS for the Pre.