webOS Hardware

[#1]

Hello,

I am new to the forum and also to how a phone is being unlocked.

I have just received my new Palm Pre Plus purchased from AT&T USA with our any commitment, it now turns out it is locked and as it is new without any profile.

As I am living in Thailand where the phone will be used, with a local SIM card and plan.

I have tried through Nextgen Server to unlock the phone with out success, so I need some help now.

Been able to boot into recovery mode and run the webOS doctor.

Now the problem is how do I run the activate-Bypass tool?

If I put in my local SIM card the phone ask for the net work pin code, which I believe I should get through the tool from Nextgen Server?

Hope some one can guide me step by step.

Thank you in advance.

Post relates to: Pre Plus p100una (AT&T)

[#2 · Accepted solution]

Hi tfat,

Welcome to the Palm Forums! So, because you bought an ATT phone, it is locked to ATT. At this point, you have 2 choices. You can either call ATT and get the unlock code (which they'll give you as long as you don't owe them any $$$), or return the phone and purchase an unlocked phone direct from HP/Palm.

Whichever method you choose, you should be able to use your local SIM.

[#3]

Since you are living in Thailand, IMO the EU unbranded Palm Pre 2 will be your best option there:

1.  I'ts already unlocked.

2.  You'll get access to the UMTS/HSDPA (3G) bands instead of just EDGE (2G).

3.  webOS 2.x access

The ATT Pre Plus was meant to be used in the North America region.  Just pop in the SIM card into the EU Pre2 and let her rip!

Due note that running the activate-Bypass tool will put your phone in a pure "dev-mode" so it will not have ability to access the Palm Profile, make phone calls, nor SMS, but WiFi data connection will be possible still.  If you get the Pre 2, there will be no need to use that tool for you just dial #*DEVMODE# when its done booting up and it goes right into devmode, bypassing palm profile activation.  Same limitations will apply there too in devmode.

If you have already ran the doctor, then open command (Windows) or terminal (Mac) and type this in when have downloaded the tool:

java -jar devicetool.jar

You will know if it worked if the device currently in recovery mode just starts booting up on its own and takes you to the desktop rather then profile setup.

[#4]

I'm looking at the Palm Pixi's on Amazon and was about to order an unlocked one when I realized that I may or may not be able to use it since I'm using ATT&T. Can I? I would assume so since it's "unlocked," but I keep  reading reviews and nobody gives a straight answer, and everyone is saying something different. I'd really like to order this phone or a phone soon.Thanks, Allie.

[#5]

how do i open palm pixi plus of at&t from US. i live in India.

[#6]

it is a gsm phone and i am unable to unlock it.

[#7]

You will have to contact AT&T to get an unlock code.

WyreNut

[#8]

AT&T says they can't find the unlock code for my pre plus' IMEI code and that I need to call Palm support. What gives?

[#9]

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ext569 wrote:

AT&T says they can't find the unlock code for my pre plus' IMEI code and that I need to call Palm support. What gives?

---

Perhaps the IMEI you gave them is not correct.  Palm/HP does not supply unlock codes - never has, never will!  Unlock codes come from carriers.

You could call HPalm and ask if your IMEI is a valid number.

WyreNut