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scatra
Newbie
Palm III
scatra
Posts: 1
Registered: 09-01-2011
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Palm Pre

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09-01-2011 11:55 AM

Hey all.

Basically, had palm pre for a while now and my contract is up soon so i want to renew it.

However, i cannot do this as it won't turn on. I have done everything suggested to me by the support section, reseted it countless times but it just has the "usb symbol" displayed on it.

It will falsh "palm" across the screen for a split second then go back to the "usb symbol again"

HELP!


Post relates to: Palm III

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LKatpey
Contributor
Pre p100eww (Sprint)
LKatpey
Posts: 31
Registered: 10-24-2009
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Re: Palm Pre

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09-02-2011 07:13 PM

Did you take out the battery and then reinsert? I know it seems like a dumb answer but that usually fixes my Pre. If that doesn't work, take it back to Sprint for a new phone.

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Moderator
Moderator
HP TouchPad (WiFi)
Ridius
Posts: 1,167
Registered: 03-21-2007
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Re: Palm Pre

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01-28-2012 09:13 AM

So if it will only go to the USB symbol and it won't boot normally, you should be able to use webOS Doctor to recover the phone. Head over to http://www.hpwebos.com/rom, download the tool, run it on your computer and follow the on-screen instructions.

Ridius

Please do not send me direct messages unless I ask you to. Random Direct Messages asking for support will be ignored. Please post your question/help request in an existing forum thread or create a new one so that everyone can benefit.

If you like IRC, feel free to drop by #webOShelp on Freenode. I hang out in there quite a bit.
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