Reply
Regular Visitor
Pre p100eww (Sprint)
roxicodine
Posts: 6
Registered: 02-02-2012
0

Stuck on cloud screen palm pre minus on sprint

My phone recently started acted funny, So I reset it. I put in my palm information and it froze so I reset the phone. When it turned back on The screen where the PIN should be is just a blank blue screen with clouds. If i hold the power button an option for EXIT and POWER OFF comes up. But I cant do anything else. As I have a new phone but I need the files off my old one. Is there any way I can at least get to USB mode from where it is right now?


Post relates to: Pre p100eww (Sprint)

Tech Support
Pre Plus p100una (AT&T)
cygnusX1
Posts: 4,855
Registered: 06-26-2008
0

Re: Stuck on cloud screen palm pre minus on sprint

Try to restart the phone by holding the power button and moving the ringer switch 3 times.

 

This will "reboot" your phone and then see if you get the same screen. 

 

If that doesn't work, you can try to put the phone in USB drive mode by pressing Option + Sym + U.

 

 

Regular Visitor
Pre p100eww (Sprint)
roxicodine
Posts: 6
Registered: 02-02-2012
0

Re: Stuck on cloud screen palm pre minus on sprint

none of those worked.

Moderator
HP TouchPad (WiFi)
speedtouch
Posts: 855
Registered: 08-11-2011
0

Re: Stuck on cloud screen palm pre minus on sprint

Pull the battery out then put it back in.  Then press and hold the power button and volume up button together.  Hold it until you see the black screen with the white USB symbol.  At that point you can connect it to your computer and pull off your files.

Rob
HP webOS Ambassador for St. Louis
Come join us: St. Louis HP webOS Meetup
Follow me on Twitter: @STLwebOSMeetup
Regular Visitor
Pre p100eww (Sprint)
roxicodine
Posts: 6
Registered: 02-02-2012
0

Re: Stuck on cloud screen palm pre minus on sprint

how can i do it without my power button, as it is broke.

Moderator
HP TouchPad (WiFi)
speedtouch
Posts: 855
Registered: 08-11-2011
0

Re: Stuck on cloud screen palm pre minus on sprint

In a previous post the power button worked.  Did it break just now?

 

It might be possible to pull the battery, put the battery back in, and while holding the volume up button, plug in the charger.  I have never tried that, but it might work.  Just keep holding volume up until you get the USB screen.

Rob
HP webOS Ambassador for St. Louis
Come join us: St. Louis HP webOS Meetup
Follow me on Twitter: @STLwebOSMeetup
Regular Visitor
Pre p100eww (Sprint)
roxicodine
Posts: 6
Registered: 02-02-2012
0

Re: Stuck on cloud screen palm pre minus on sprint

sorry was typing and thinking at same time lol. i mean the voulme rocker. it is completley off the phone.

Moderator
HP TouchPad (WiFi)
speedtouch
Posts: 855
Registered: 08-11-2011
0

Re: Stuck on cloud screen palm pre minus on sprint


roxicodine wrote:

sorry was typing and thinking at same time lol. i mean the voulme rocker. it is completley off the phone.


I do that too, haha!  You could try using a toothpick or some other small pointy device to hold Volume Up.

Rob
HP webOS Ambassador for St. Louis
Come join us: St. Louis HP webOS Meetup
Follow me on Twitter: @STLwebOSMeetup
Regular Visitor
Pre p100eww (Sprint)
roxicodine
Posts: 6
Registered: 02-02-2012
0

Re: Stuck on cloud screen palm pre minus on sprint

i tried doing that, but when i hold the volume up, it just keeps restarting, and making a beep noise on my computer. at this time the phone is just looping that atm

Regular Visitor
Pre p100eww (Sprint)
roxicodine
Posts: 6
Registered: 02-02-2012
0

Re: Stuck on cloud screen palm pre minus on sprint

well now the screen wont turn on but i can still turn it on.