Hi,
went to bed a few days ago while both my Pre 3 and Touchpad were charged, working and paired. woke up and the Pre 3 was dead. tried charging it via AC, Touchstone and PC USB but nothing works. I have a Pre- and a Pre 2 so I know the chargers are working fine. tried with a friend's Pre 3 battery and that didn't help either. the only sign of life I get from the device is when I connect it to the PC. I hear the USB connection sound from the PC and than the error connection sound. if I press and hold the Pre 3's power button and toggle the ringer switch 3 times the PC makes the USB connection sound again followed by the error one.
Contacted HP chat support in the UK and they will not service my device since i'm located in Israel. they instructed me to send the unit to someone in Europe and they will deal with him, not me.
Don't really understand why my location is such a problem as I understand they use DHL for pickup and return and DHL operates in Israel. used UPS and DHL to send and pickup other goods I bought online from europe before with no problems. offered to pay fully for shipping and they refused :-/
Does anyone have any idea of something else I might do? do the responses from the PC mean there is anything to be done to fix this by myself?
thank you very much!
Post relates to: HP Pre 3 (Unlocked EU)
